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Outlook: Sending and Receiving E-Mails E-Learning Course

In this course, participants will master the essentials of composing, formatting, and securing their emails in Outlook.

This learning unit provides basic knowledge about sending and receiving e-mails. Among other things, participants will learn how to write and format e-mails in Outlook, how to send files by e-mail and how to protect themselves from unwanted spam emails and phishing attempts.

Course Features
Content Version
Application Group
Level
All Levels
Learning Time
58 minutes
Number of Learning Videos
28
Languages Available
English
German
Course Design
  • Videos with Audio Narration and Closed-Captions
  • Practice Interactive Exercises
  • Tips and Printable PDF's
  • Chapter Tests
  • Personalized Learning Recommendations
  • Comprehensive Final Test with Certificate
  • Compatible with Desktop and Mobile Devices
  • SCORM and xAPI Support for LMS Deployement
Course Topics
  • When is an e-mail useful?
  • How should an e-mail be worded?
  • Sending a new e-mail
  • Using the To, Cc and Bcc fields correctly
  • Sending an e-mail to a contact or a contact list
  • Sending e-mails with a time delay
  • Replying to an e-mail
  • Forwarding e-mail
  • Using suggested replies
  • Prioritising an e-mail
  • Requesting a delivery receipt or a read receipt
  • Writing an e-mail to an absent person
  • Formatting text in an e-mail
  • Inserting a graphic element
  • Inserting a link
  • Inserting a loop component in an e-mail
  • Drawing freehand notes in an e-mail
  • Attaching a file or sending a link?
  • Adding a file attachment to an e-mail
  • Opening, downloading or saving attachments
  • Creating a signature
  • Inserting a signature
  • What are spam and phishing?
  • Recognising a phishing mail
  • Blocking a sender
  • Printing an e-mail
  • Inserting an e-mail into a OneNote notebook
  • Sharing an e-mail in Teams